All is not well with human resources. Many European companies don't have enough HR professionals who understand business issues—a necessity for recruiting and retaining talent. At the same time, companies complain that HR fails to provide basic services efficiently. The gulf between the goals of this critical corporate function and the organization's needs has implications for recruitment, training, and development.
The take-away
The HR function is at a crossroads. Companies may need to adopt a two-tiered approach that distinguishes between generalists with broad business experience and specialists with a deep knowledge of HR issues.
Complete article at :McKinsey Quarterly
