Health care costs are rising so quickly that they threaten to eclipse profits in many Fortune 500 companies.
Given the impact of benefits costs, you might think that senior executives would be doing everything possible to control them and make the most of this investment in the workforce.
But in fact, most companies have failed to approach benefits with the same rigor they bring to other major investments, such as research and development.
Benefits plan managers should view employees as internal consumers and conduct research to learn how to deliver the most value at an affordable price.
Complete article at McKinsey Quarterly